Managed Digital Workspace

Give your people everything they need to work securely from any location

Many organisations are reluctant to embrace the idea of a distributed workforce as they simply don’t have the internal resources to supply, maintain, and support the equipment and services that are required.

Our Managed Digital Workspace service helps meet these challenges by supplying and maintaining all the IT equipment your people need to work remotely, while ensuring that comprehensive support is there when needed and your corporate data is always secure.

With this powerful service you can:

  • Significantly free-up internal IT resources
  • Increase staff productivity and morale
  • Reduce your deployment & management costs
  • Comprehensively secure your devices from threats

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How does it work?

 

We start by supplying your people with all the computer equipment, applications, phones, and peripherals they need to carry out their work most effectively.

They will feel supported from the very first day, with equipment delivered direct to their chosen location with all your organisation’s apps and configuration settings already set-up. All they need to do is login, connect to the internet, and they are ready to start work!

In addition to provisioning the equipment, we also manage all the assets on your behalf, provide frontline support via our dedicated service desk, and handle the replacement and repair of any faulty or defective items.

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How can the service work for you?

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Free-up IT resources

 

By allowing our Managed Digital Workspace service to do all the heavy lifting when it comes to supplying and supporting your remote workforce, it frees up your internal IT team so that they can concentrate on their core work.

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Increase productivity

 

When your people have the latest equipment, it makes them feel valued and makes them more productive. Our continual maintenance, updating, and monitoring ensures that equipment always operates at peak performance, so your people work most effectively.

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Reduce your costs

 

It’s quite simply the easiest and safest way to budget for IT equipment. For a single monthly fee per user, you can rest assured that both the equipment and your people are in the safest of hands, leaving your internal IT free to concentrate on maintaining your essential systems and services.

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Secure all your devices

 

We place great emphasis on the strength and effectiveness of our security elements. Powered by a combination of market leading vendor solutions from VMware and Cisco, it ensures that your people are as secure from viruses and external threats when working remotely as if they were in the office.

Free-up internal IT resources

 

By allowing our Managed Digital Workspace service to do all the heavy lifting when it comes to supplying and supporting your remote workforce, it frees up your internal IT team so that they can concentrate on their core work.

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Increase your teams productivity

 

When your people have the latest equipment, not only does it make them feel valued, it also helps make them more productive. Our continual maintenance, updating, and monitoring of the equipment ensures that it always operates at peak performance, so your people work most effectively.

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Reduce your overall costs

 

It’s quite simply the easiest and safest way to budget for IT equipment. For a single monthly fee per user, you can rest assured that both the equipment and your people are in the safest of hands, leaving your internal IT department free to concentrate on maintaining your essential IT systems and services.

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Secure your devices

 

We place great emphasis on the strength and effectiveness of our security elements. Powered by a combination of market leading vendor solutions from VMware and Cisco, it ensures that your people are as secure from viruses and external threats when working remotely as if they were in the office.

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What equipment do we supply?

 

The exact equipment provided is specified by you, but typically it includes a laptop or desktop computer, monitor, mobile phone, together with all the necessary peripherals such as keyboard, mouse, headset, and laptop bag. For some organisations we also provide additional equipment such as tablets and printers.

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What if you've already deployed equipment?

 

Our service has the flexibility to be employed no matter where you are on your remote or hybrid working journey. It isn’t dependent on us supplying the equipment, so even if you have already equipped your people, we are happy to step in and help.

All you need to do is provide us with the details about the assets you have deployed. We will then take over the task of ensuring that every device is managed, maintained, monitored, and secured until the end of its lifecycle. We can also provide additional user support through our dedicated service desk, customised to meet the working hours of your staff.

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An identical laptop replaced the next working day

 

Accidents happen, and sometimes equipment simply gets damaged and can't be fixed remotely by our frontline service desk. For this reason, we offer a rapid replacement service which guarantees to replace a damaged, lost, or stolen laptop in the hands of the user within one working day.

Importantly, the laptop is set up to the exact same configuration as previously, with all software pre-installed and with minimal data loss, which means the individual user will be back up and running in no time at all. We then manage the return of their old equipment, which is either repaired or responsibly recycled.

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Frontline service desk support

 

The demands of servicing a remote or hybrid workforce should not be underestimated. In addition to supporting people away from the office, new flexible working patterns may require you to extend your service support opening hours to reflect changing demand.

With our frontline service desk, your people will have direct access to comprehensive help and support, no matter where they are located. And in addition to being able to call upon highly trained technical experts for immediate assistance, our service also leverages industry-leading software and processes, which combine to deliver full visibility via real-time service reporting dashboards.

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Retain control with EyeQ

 

To support the management of your assets and the many other aspects of IT service delivery, you have access to EyeQ – our world class IT Service Management Platform.

Through EyeQ, you can track the assets owned by each employee, how effectively the equipment is being used, and how well they are being maintained in terms of patching, system, and anti-virus updates.

The platform presents all this information through a single portal, that provides you with a detailed, yet clear overview of every aspect of the service.

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