4 min read
How Managed Services can help your IT staff avoid burnout.
The move to remote working caused by the pandemic caught virtually every organisation completely by surprise and...
Since the COVID-19 pandemic tore a gaping hole through established working practices, organisations across the world have been grappling with the repercussions. Most notably, overnight organisations were tasked with implementing and scaling remote work models in order to maintain business continuity and employee productivity. This unwelcome, yet essential move, has led to the new remote workforce (in particular those working from home) having to deal with a wide variety of challenges.
The post COVID-19 era has profoundly changed the requirements on the modern IT Service Desk. No longer is this a commodity service staffed on the basis of cost.
The modern future-focused service desk requires:
Technology tools: the latest technology solutions to enable remote and flexible support to end users.
Specialist people trained in not only customer service delivery but in the many protocols required to secure customers, respond and diagnose issues effectively.
A focus on security. Security is now an absolute necessity to consider in every aspect of IT service provision.
Configured to your specific needs.
"Quadris' service desk team have been exceptional in their response and eagerness to help my team. They are really easy to work with and allow my team to focus on our patients without worrying about IT."
"Quadris have looked after our growing firm for nearly 7 years. They have made dealing with COVID-19 much easier than we could ever have imagined which is testament to their can-do attitude."
I'd be happy to hear from you and discuss your service desk challenges and explain more about how we can help.
Just book a time in my diary that suits you.