Managed Service Desk

Keeping your IT service users happy wherever they are, whenever they are working.

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Grappling with the repercussions of COVID-19 ?

Since the COVID-19 pandemic tore a gaping hole through established working practices, organisations across the world have been grappling with the repercussions. Most notably, overnight organisations were tasked with implementing and scaling remote work models in order to maintain business continuity and employee productivity. This unwelcome, yet essential move, has led to the new remote workforce (in particular those working from home) having to deal with a wide variety of challenges.

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The service desk post COVID-19

 

The post COVID-19 era has profoundly changed the requirements on the modern IT Service Desk. No longer is this a commodity service staffed on the basis of cost.

The modern future-focused service desk requires:

Technology tools: the latest technology solutions to enable remote and flexible support to end users.

Specialist people trained in not only customer service delivery but in the many protocols required to secure customers, respond and diagnose issues effectively.

A focus on security. Security is now an absolute necessity to consider in every aspect of IT service provision.

Managed Service Desk

Standard Features

  • 24/7/365 UK-based Service Desk team.
  • End user equipment and applications support.
  • Microsoft 365 standard support.
  • Service user onboarding/offboarding.
  • Mobile and telephony support.
  • Access control management.
  • Account management.
  • 3rd party application provider management.

Options

Configured to your specific needs

  • Customer-centric application support
  • Microsoft 365 advanced support
  • Rapid Replace (same day) end user device replacement
  • Remote worker end point backup

Security Features

Security Options

  • Next generation anti-virus
  • Web access control
  • Mobile Device Management
  • Advanced Cyrptolocker protection
  • Phishing awareness management
"Quadris' service desk team have been exceptional in their response and eagerness to help my team. They are really easy to work with and allow my team to focus on our patients without worrying about IT."
Head on Oncology IT, NHS Trust
"Quadris have looked after our growing firm for nearly 7 years. They have made dealing with COVD-19 much easier than we could ever have imagined which is testament to their can-do attitude."
Head of Finance, Solicitors
4 min read

How Managed Services can help your IT staff avoid burnout.

The move to remote working caused by the pandemic caught virtually every organisation completely by surprise and...

6 min read

Nearly two-thirds of organisations have failed to patch system vulnerabilities, even though fixes have been available for years.

This damning indictment of lax security procedures was published in Bitdefender’s 2020 Business threat landscape report.

Book a service desk review session

I'd be happy to hear from you and discuss your service desk challenges and explain more about how we can help.

Just book a slot in my diary here that suits you.